Refund and Insurance Policy

We do not accept returns without prior communication. Please contact us if you have issues with your order via email. 

Insurance is offered as an extra add-on available for purchase.

Items that come with insurance included in the price will state clearly in the description. If your item does not come with included insurance, it is up to you if you would like to add this option. If your item does not have insurance and is broken by the shipping carrier, we cannot replace or refund the item.