Shipping, Policies and Processing Timeframes
Effective January 9th 2022, USPS is increasing rates, but adding discounted cubic rates.
Effective December 26th 2021, UPS has increased rates by 5.9% and still has their additional surcharges for larger packages over 105 inches girth.
New Updated Shipping Policy and Processing Timeframe as of current date.
Shipping and processing timeframes have been returned to the new normal timeframes of 3-10 business days for First Class packages. We are still running at full speed and creating new items for you to enjoy.
The time it takes for us to ship out your orders (processing timeframe) ranges from 5-9 BUSINESS days (Saturday and Sunday are not business days) once you place your order. We are only shipping packages once-twice a week. Most items are in stock and ready to ship, but still apply to our once a week USPS drop off. We ship packages every Monday and Thursday. During peak shopping times we may add additional USPS drop off days, but those are not guaranteed.
We have experienced some delays in shipping and creative supplies which make some items take longer to ship out (We will be clear in the product description unless it is unexpected).
Thank you for being patient with the situation and for your understanding. We appreciate you and the support you have given to our small shop.
USPS First Class Shipping:
All items under 16oz are shipped via USPS First Class shipping which can take 2-10 business days to arrive within the U.S. Tracking is included and can be monitored via the USPS.com website. Insurance is not included in first class mail which means, if you do not buy insurance and your package is lost or stolen by USPS, you are not entitled to a refund or replacement. Additional insurance is listed in our shipping collection.
USPS Priority Shipping:
Heavy items over 16oz such as candles and large shadowboxes are shipped via USPS Priority which can take 1-3 days within the U.S. Insurance is an additional cost and is not included unless purchased additionally or stated by us.
USPS has been experiencing delays as well due to covid-19 and packages are taking longer to arrive. Unfortunately that part is out of our control, but we apologize for the delays in general. You may call USPS to track your package or inquire about delays at 1800-ASK-USPS.
We do not normally accept returns. If any item was damaged in transit, a claim must be filed with your local post office - USPS.com if insurance was purchased. If any item arrives that was damaged by us, you must contact us with photos of the damages in a reasonable time-frame. Reasonable time-frame is within 72 hours from delivery. Please utilize our contact page here on our website for any questions or inquiries.
•We offer insurance add-ons to cover lost in transit or open box, lost and damaged items packages. If your item is damaged and insurance was not purchased, we are not responsible. All claims for damages must be submitted to your local USPS post office.
•We offer signature confirmation to assist in theft prevention. This option ensures that someone physically sign for the package instead of it being left in or around a mailbox. We are not responsible for stolen packages. If your place of delivery is not a safe place, we recommend using signature confirmation which is an additional charge.