Shipping, Policies and Processing Timeframes
Effective December 27th 2020 and then again January 24th 2021, All shipping carrier rates are increasing. USPS is increasing rates by 4.9% and adding surcharges for large packages over 130 inches of $100.
UPS is also increasing their rates by 3.9% and adding surcharges for larger packages over 105 inches.
USPS has been experiencing delays as well due to covid-19 and packages are taking longer to arrive. Unfortunately that part is out of our control, but we apologize for the delays in general.
We do not normally accept returns. If any item was damaged in transit, a claim must be filed with your local post office - USPS.com if insurance was purchased. If any item arrives that was damaged by us, you must contact us with photos of the damages in a reasonable time-frame. Reasonable time-frame is within 72 hours from delivery. Please utilize our contact page here on our website for any questions or inquiries.
•We offer insurance add-ons to cover lost in transit or open box, lost and damaged items packages. If your item is damaged and insurance was not purchased, we are not responsible. All claims for damages must be submitted to your local USPS post office.
•We offer signature confirmation to assist in theft prevention. This option ensures that someone physically sign for the package instead of it being left in or around a mailbox. We are not responsible for stolen packages. If your place of delivery is not a safe place, we recommend using signature confirmation which is an additional charge.